Showing posts with label corporate training. Show all posts
Showing posts with label corporate training. Show all posts

Wednesday, 25 November 2009

New book on role-based e-learning (2)

In the book, we talked about different types of rules:

  • Rules of normal social behaviour

  • Rules of physics

  • Rules of engagement within the online role play

  • Rules defining structure and process of online role play


  • Social rules are guides and may be broken. Here is a good example when it should. From the angle of corporate training, what has gone wrong in the case of Qantas? Does Qantas actually know that it is upsetting the people who are generating their "bottom-line"?